Accessibility Service Plan
Providing Goods and Services to People with Disabilities
We are committed to excellence in serving members of the public, customers and visitors including people with disabilities.
We will ensure that our staff members are trained and familiar with any assistive devices we have on site or that we provide that may be used by persons with disabilities while accessing our goods or services.
We will communicate with people with disabilities in ways that take into account their disability.
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises at no charge.
We will notify members of the public, visitors and clients of this through a notice posted on our premises.
Notice of temporary disruption
In the event of a planned or unexpected disruption to services or facilities for persons with disabilities, we will notify persons affected promptly. This notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
The notice will be placed near the entrance door to our Offices.
We will provide training to employees and others who deal with customers, the public or other third parties on our behalf. Every individual in the organization will be trained.
Training is provided to new staff to include:
• An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the Customer Service standard
• Our plan related to the Customer Service standard
• How to interact and communicate with people with various types of disabilities
• How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
• What to do if a person with a disability is having difficulty accessing goods or services
Members of the public, visitors, clients or other stakeholders who wish to provide feedback on the way we provide goods and services to people with disabilities can contact us using the following contact information:
550 Skyway Drive
925-550 Airport Rd
You can expect to hear back from us within five (5) business days.
Modifications to this or other policies
Any policy that does not respect and promote the dignity and independence of people with disabilities will be modified or removed to ensure our commitment to these principles and our community.
This document is available in an alternate format on request.